Service Consultant - Xstore POS providing L2/L3 support in Oracle Retail systems. Involved in troubleshooting, configuration, and incident management for POS systems.
About the role
- Service Consultant supporting Oracle Retail Invoice Matching software applications. Assisting with troubleshooting, client support, development standards and mentoring junior team members.
Responsibilities
- Assist in the support of production application software.
- Assist with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications.
- Communicate with clients by providing on-call support as needed, during business and non-business hours.
- Support and troubleshoot production client environments.
- Take ownership of or assist with the logging, reporting, and resolution of application issues.
- Ensure development standards are met in all coding practices.
- Assist in maintaining the OLR software development environment.
- Build and test application enhancements and modifications.
- Assist project teams in defining software functionality.
- Ensure adherence to OLR and customers quality standards, policies, processes and procedures.
- Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards.
- Assist in the mentoring and coaching of more junior members of the team.
- Act as a stand-in for Service Delivery Manager when required.
- Document knowledge articles for internal cross-training.
- Document and publish knowledge articles for the client to assist their first line resolution.
- Additional duties as assigned.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field, or 5+ years of relevant professional experience.
- 3+ years of experience working with Oracle Retail solutions in the retail industry.
- 3+ years of experience in development and/or systems integration within enterprise environments.
- In-depth understanding of Oracle Retail Invoice Matching (ReIM), with additional knowledge of Oracle Retail Merchandising System (RMS) and Store Inventory Management (SIM) considered an advantage.
- Strong understanding of the invoice lifecycle, including how invoices are created, matched, and posted to General Ledger (GL) systems.
- Proven analytical skills with the ability to debug complex production issues related to invoice creation, validation, and matching processes.
- Strong technical expertise in PL/SQL, with experience using Eclipse to debug Java code; Shell scripting knowledge is an advantage.
- Experience in Oracle Retail implementations, preferably across multiple projects; consulting experience is considered a plus.
- Solid background in development and/or systems integration, with experience supporting enterprise retail systems.
- Demonstrated experience supporting or promoting quality management systems, methodologies, and best practices.
- Professional communicator with a strong customer-service mindset, demonstrating initiative, attention to detail, and excellent problem-solving abilities.
- Skilled at managing multiple priorities under pressure with strong time management, while maintaining confidentiality and adapting effectively within complex global environments.
Benefits
- Comprehensive health coverage with medical insurance for you and family
- Life & personal accident insurance
- Generous parental benefits: maternity and paternity leave
- Retirement benefits
- Tax-saving benefits
- Flexible vacation policy
- Learning & development opportunity
- Own your laptop program
- Employee referral rewards for bringing great talent into OLR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Service Consultant developing applications using Oracle Retail APEX and ADF. Engaging in enterprise - level application development and support for global retail operations.
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