Senior Retirement Consultant I performing analysis and reporting on sustainability aspects for clients while leading a small team of actuaries.
About the role
- Senior Professional Services Consultant responsible for guiding clients through the implementation of Cyara's platform. Ensuring smooth transitions and addressing specific business needs.
Responsibilities
- Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
- Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
- Collaborate with the Technical Lead / Project Manager to manage timelines and deliverables to ensure successful implementation within the agreed-upon scope, time, and budget.
- Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
- Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
- Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
- Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business.
- Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.
- 3+ years of experience in Professional Services, consulting, quality assurance, or software implementation roles, preferably within a SaaS or technology environment.
- Hands-on experience with Quality Assurance practices, including test design, execution, and exposure to test automation across voice and/or digital channels.
- Proven technical aptitude, including system configuration and basic integrations using REST APIs (JSON, webhooks).
- Working knowledge of SaaS platforms, cloud technologies, and software implementation best practices.
- Experience delivering technical training, workshops, or enablement sessions to enterprise clients.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Self-motivated, detail-oriented, and eager to learn, with a strong customer-centric mindset and problem-solving approach.
- Ability to work effectively both independently and as part of a collaborative, fast-paced team.
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