Senior Content Designer managing in-app content and collaborating with various teams at Garner Health. Focusing on content clarity and consistency to enhance user experience.
Responsibilities
Partner tightly across teams with many stakeholders to simplify complex concepts and constraints into user friendly copy
Own and evolve the processes surrounding copy development including translation, approval processes, and implementation
Own and evolve our content management system and ensure it is structured scalably
Partner with our marketing and brand stakeholders to manifest Garner’s voice and tone in app-appropriate ways
Drive overall oversight and iteration of our in app copy including consistency audits, user testing, and improvements independent of other project work
Requirements
A superpower in clear and efficient writing
Proven experience overseeing the systems and processes and enable excellent UX copy at scale (Experience with Contentful is a bonus)
A strong ownership mindset and drive to proactively push for improvements
A PhD in cat herding (or equivalent experience 🙂) that enables you to collaborate effectively, listen to feedback and bring people along, and drive decisions with a group of opinionated stakeholders
Ability to adapt quickly to new tools and technologies, including an informed point of view on how to integrate AI into our workflows
Ability to reliably and independently handle multiple projects across teams simultaneously
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.
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