Associate Software Engineer developing, testing, and debugging applications for AAA's 17 million members. Work with experienced engineers using Javascript/Typescript, Node.js, React, and AWS.
GI
Onsite Senior Director, Software Engineering – Strategic Provider Operations
Posted 7 minutes ago
About the role
- Senior Director of Software Engineering leading governance for a multi-provider managed services ecosystem at Gap Inc. Ensuring operational excellence and performance outcomes across MSP relationships.
Responsibilities
- Establish and lead an integrated governance framework for our MSPs
- Chair cross-provider governance forums and facilitate operational and service reviews
- Standardize governance processes and tools
- Enforce participant discipline and ensure accountable delivery leaders present
- Oversee and verify MSP adherence to contractual obligations and service levels
- Lead internal and external audits
- Conduct regular reviews of MSP performance against contract terms
- Proactively identify, assess, and mitigate risks across the MSP ecosystem
- Champion a continuous improvement culture and develop action plans
- Maintain readiness to exercise step-in rights and lead the process when necessary
- Prepare and deliver executive summaries regarding performance, risks, and governance outcomes
Requirements
- 10+ years in technology service management, vendor management, governance, or IT operations leadership in a large enterprise environment
- 5+ years leading governance for large outsourcing/MSP relationships (multi-provider and/or multi-tower preferred)
- Demonstrated experience running governance forums from operational to executive levels, with measurable improvement outcomes
- Strong knowledge of ITSM/ITIL concepts and how operational processes tie into governance
- Strong leadership skills with a history of guiding high-performing teams
- Commercial fluency to partner effectively with contract/commercial leaders
- Excellent executive communication skills, strong facilitation, and a track record of driving accountability across teams that do not report to you
- Bachelor’s degree required; advanced degree preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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