Help Desk Specialist providing IT support for Lynker Corporation’s weather and climate science solutions. Responsible for managing service tickets and software installations in a federal environment.
About the role
- Helpdesk Agent performing standard tasks in outsourced services for Gainwell. Supporting clients with quality processing and problem resolution in a structured office environment.
Responsibilities
- Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area.
- Demonstrates knowledge and skill in assigned work processes.
- Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements.
- Contributes to problem identification and resolution.
- Interprets, audits and reconciles reports for accuracy or completeness.
- Prepares and maintains standard reports for management and clients.
- Handles company confidential data according to policy and guidelines.
- Adheres to existing security policies and procedures.
Requirements
- High school diploma or G.E.D.
- Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
- Experience working with client company product and/or services
- Experience working with client company industry and/or functional area
- Experience working with business solutions software
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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