Help Desk Specialist providing IT support for Lynker Corporation’s weather and climate science solutions. Responsible for managing service tickets and software installations in a federal environment.
About the role
- IT Systems & Helpdesk Supervisor overseeing IT systems and managing helpdesk tickets in the United States. Responsible for team management, system maintenance, and project delivery.
Responsibilities
- The IT Systems & Helpdesk Supervisor holds primary responsibility for overseeing the maintenance and implementation of IT systems and managing helpdesk tickets.
- This role includes handling all Tier IV escalations, which require administrative-level attention, and ensuring that all other tickets are resolved promptly and appropriately.
- The supervisor will directly oversee IT department personnel responsible for systems management and helpdesk support.
- Responsibilities include conducting regular performance evaluations for direct reports and approving their timesheets.
- Additionally, the IT Systems & Helpdesk Supervisor is tasked with planning, executing, and delivering new IT projects or initiatives related to systems and helpdesk operations.
- This role involves providing a final review of all helpdesk and systems-related reports and tasks on a weekly basis to the Director of IT.
- The supervisor will also participate in bi-weekly meetings with the Director of IT to discuss the progress of ongoing projects and employee performance.
- Maintains systems efficiency and coordinates with 3rd party vendors to meet business objectives.
- Establish annual IT goals and initiatives with direct reports and ensure that deliverables are met in a timely manner.
Requirements
- Certification with CompTIA and/or Microsoft.
- One of the following certification stacks must be awarded within one year of hire date: CompTIA A+, Network+, Security+, Microsoft 365 Certifications.
- At least 2 years of experience working in the following areas: Microsoft Entra administration, Microsoft O365 Web App administration, Microsoft Server 2016 and higher, VMware VSphere architecture, Linux OS (Debian/RHEL) and administration, Windows PowerShell and Batch scripts, MS Active Directory administration, Microsoft O365 and Entra admin tools.
- Secret Clearance is required.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
- Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately. Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. A cooperative mindset and a strong commitment to working with others, exemplified by a service-oriented approach. Proficiency in collaborating with and providing clear, effective instruction to individuals in technical support roles.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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