Help Desk Specialist providing IT support for Lynker Corporation’s weather and climate science solutions. Responsible for managing service tickets and software installations in a federal environment.
About the role
- IT Specialist Infrastructure responsible for the maintenance and enhancement of local and global IT infrastructure. Supporting diverse IT projects and ensuring compliance with standards in an international pharmaceutical company.
Responsibilities
- Operation and maintenance of IT infrastructure (servers, networks, storage, communications) in accordance with company and industry standards
- Administration of virtual server environments (VMware / Hyper-V) as well as Azure cloud and on-premises systems
- Management of backup and restore processes (e.g., Veeam) to ensure data integrity and business continuity
- 2nd-level support for infrastructure components and 1st-level support for end-user hardware/software issues
- Participation in IT projects at local, national and international levels
- Monitoring of system performance and IT security, including escalation of incidents
- Maintenance of IT documentation and asset inventories in accordance with GMP and internal IT policies
- Collaboration with the global IT organization and adherence to international IT standards
- Participation in audits and support for validations in accordance with GAMP 5
Requirements
- Completed IT vocational training or a bachelor’s degree in Computer Science, Information Technology, or a related field
- At least 3 years of professional experience in IT infrastructure, system administration, or support
- Experience with Microsoft server and client operating systems
- VMware / Hyper-V
- Backup tools (e.g., Veeam)
- Network components (Cisco, Meraki) and firewalls (Palo Alto)
- Cloud technologies (preferably Azure)
- Knowledge of ITIL principles and IT security standards
- Structured, analytical and solution-oriented working style
- Strong service orientation and teamwork skills
- Good communication skills in German and English
Benefits
- Competitive, performance-based compensation according to the company’s collective agreement
- 32 days of annual leave
- Vacation pay and an annual special payment, plus health-promoting employee programs
- Employer-funded company pension plan (bAV)
- Private accident insurance and company health insurance (BKV)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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