IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
About the role
- Associate Help Desk Technician providing first-level technical support for end users at Gainwell Technologies. Responsible for logging tickets and troubleshooting hardware and software issues in a customer-focused support environment.
Responsibilities
- provide first-level technical support to end users
- ensure timely resolution of hardware, software, and system-related issues
- maintain high levels of customer satisfaction
- log and track all issues in the problem management system
- analyze recurring problems and recommend improvements
- provide guidance and mentorship to less experienced team members
Requirements
- 4+ years of experience in technical or customer support roles
- Strong troubleshooting skills for both hardware and software issues
- Familiarity with ticketing systems and remote support tools
- Excellent communication and interpersonal skills
- Experience with CalSAWS or similar systems is a plus
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
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