Senior Manager developing and executing national distribution strategies for Small Group and Individual lines at CVS Health. Managing key relationships and overseeing contract negotiations in Dental & Vision marketplace.
About the role
- Account Supervisor managing client relationships and project portfolios in ad agency. Overseeing strategic plans and ensuring project deliverables meet client goals with remote and hybrid options.
Responsibilities
- Serve as the daily contact and “client advocate” between client and agency and acts on client requests (serving as lead role on some projects and support on others)
- Maintain long-term and profitable customer relationships with all levels of client management
- Management of client communications for assigned projects, including status reports and conference reports as well as client/project billing, invoicing, and overall financials
- Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sell-in ideas
- Delivers total project ownership, including: Act as team leader to ensure integration of agency disciplines (media, strategy, creative, finance, etc)
- Develops scopes, project briefs, change orders by working with the client and internal teams
- Communicating project milestones, client feedback, and next steps to all relevant cross-functional team members and clients
- Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines, pacing of projects, and budget
- Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
- Provides competitive intelligence, trends, and strategic POVs to the client
- Brings teams together to actively solve current project demands, to resolve any internal issues or for proactive ideation
Requirements
- 4-6 years of experience in an ad agency managing projects in multiple mediums, including digital, video, social, print and large-scale website maintenance.
- Bachelor's degree preferred, ideally in business administration, program management, project management, analytical management or marketing/advertising
- At least 5 years of client service or account management experience; Has had client interaction/experience and works to have best-in-class client service; ability to build and maintain strong client relationships
- Familiarity with advertising agency/digital marketing process, including strategic development, media buying and asset management, and production; Knowledge of management of all types of digital deliverables a plus
- Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
- Ability to work and collaborate with counterparts (media, creative, developers) to ensure the team has what is needed in order to deliver accurate work to our clients
- Foundational understanding of our clients’ business and marketing knowledge
- Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
- Ability to present ideas, projects to client without senior account support
- Knowledge of Excel, Acrobat Professional, Smartsheet, Jira
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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