Senior Account & Project Manager managing client accounts and projects for a Creative Agency. Overseeing project delivery and facilitating client communication in a remote hybrid role.
Responsibilities
Act as the primary contact for projects between the client, team, and vendors
Identify opportunities to deliver on client’s needs or to solve problems
Build positive working relationships with key client teams
Manage issues in a professional and timely manner, finding solutions and consensus among all parties
Ensure everything is in place to run and execute a project on time and within budget
Oversee the entire delivery and execution process, ensuring and facilitating effective team communication and collaboration
Own, facilitate, document, and disseminate outcomes for meetings
Manage development priorities and timelines
Manage creative activities and client reviews
Communicate project status/risks to stakeholders
Identify, document, and communicate issues and changes that may affect the project
Requirements
Minimum 3 years recent experience in a marketing/advertising agency environment required
5 - 7 years in an account management or project management role with at least 3 years experience in a hybrid accounts and project management role
Proven ability to move between the accounts and project worlds
Proven ability to grow client accounts
Experience working in an inter-agency setting is an asset
Adept at managing multiple clients and projects with heavily matrixed teams
Experience managing projects through the entire lifecycle, from planning to execution
Attention to detail and strong organizational and people management skills
Excellent communication, presentation, and facilitation skills
Flexibility when faced with changing priorities or circumstances
Experience with project management and issue tracking tools
Experience with budgeting and resource management
Experience managing project teams including deliverables, timelines, and internal prioritization
Experience managing all aspects of conversations with clients, including project intake, briefing, longer term planning, and challenging conversations
Experience mentoring or managing junior team members
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