Leiter Qualität und kontinuierliche Verbesserung bei KÖNIG METALL in Kroatien. Verantwortlich für die Förderung der operativen Exzellenz sowie die Sicherstellung höchster Produktqualitätsstandards.
About the role
- Customer Service Manager leading contact center operations and driving operational excellence at Banistmo. Managing client service, transformation and guaranteeing customer satisfaction in the banking sector.
Responsibilities
- Dirigir operaciones de servicio de punta a punta.
- Implementar iniciativas de excelencia operacional.
- Garantizar niveles óptimos de atención y satisfacción del cliente.
- Liderar la transformación y modernización de procesos.
- Impulsar una cultura orientada al servicio, eficiencia y calidad.
Requirements
- Liderazgo de Operaciones de Contact Center
- Gestión de Operaciones de Servicios
- KPIs y SLAs
- Excelencia Operacional (LEAN, mejora continua, procesos)
- Dominio de CRM y herramientas de gestión de clientes
- Liderazgo 360°: equipos, proyectos, cultura, innovación
- Experiencia en el sector bancario o financiero
- Lic. Administración de Empresas
- Ingeniería Industrial
- Lic. Banca y Finanzas
- Lic. Finanzas o carreras afines
Benefits
- Desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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