Learner Retention Analyst role at Multiverse focusing on learner retention drivers through data analytics and reporting. Collaborate with various teams to enhance retention strategies.
About the role
- Product Quality Analyst ensuring rigorous manual testing and issue reporting for AI onboarding solutions. Collaborating with engineering to identify user experience issues and capability gaps.
Responsibilities
- Manual & exploratory QA testing of the product
- Regression & release testing
- Clear issue reporting to engineering and product teams
- Maintaining high bar for product clarity and human-like AI behaviour
- Observing user interactions to identify capability gaps
Requirements
- Proactive, highly motivated working style
- Ownership mindset - think of yourself as owning product quality
- Strong attention to detail and patience
- Strong product and UX taste
- Curiosity and a desire to break things in realistic ways
- Ability to test complex products independently
- Clear written and verbal communication
- Ability to explain why something feels broken, confusing, or insufficient
- Nice-to-have QA or product testing experience
- Experience with SaaS or AI-powered products
- Technical literacy (but not required to code)
Benefits
- Competitive salary
- High autonomy
- Accommodations to succeed in your role
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Supports the evaluation and enhancement of learning programs at Multiverse through data insights. Involves data preparation, program health analysis, and collaboration with stakeholders.
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