Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Technical Support Specialist providing assistance for customer technical inquiries via phone, email, and chat. Troubleshooting technical problems related to hardware, software, and networking.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
- Diagnose and troubleshoot technical problems related to hardware, software, and networking.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex problems to relevant technical teams when needed.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
- Technical support experience, with strong customer service skills.
- Proficiency in troubleshooting various technical issues.
- Excellent communication skills.
- English proficiency at C1/C2 level.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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