Hybrid Assistant Manager

at Fragomen

• Job title: Assistant Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Warsaw, Poland

About the role

• Assistant Manager in Fragomen's Coordination and Shared Services Team providing operational support for immigration. Leading team development and ensuring smooth daily operations across multiple offices in Poland.

Responsibilities

• Responsible for the day-to-day management and development of the Coordination and Shared Services Team
• Provide administrative and operational support to immigration caseworkers and consultants
• Work closely with the Manager to ensure daily operations run smoothly
• Ensure that resources are optimally allocated and service delivery meets firm-wide standards
• Identify and implement simple, effective, and low-cost operational solutions
• Collaborate with the global team to align support processes
• Foster a culture of practicality, accountability, and continuous improvement
• Lead and develop Coordinators, ensuring consistent service quality and professional growth
• Oversee daily operations, workload distribution, and capacity management within the team
• Manage administrative processes including onboarding, offboarding, and Workday updates
• Monitor operational performance and ensure compliance with internal procedures and quality standards
• Act as the main escalation point for process and workflow-related queries
• Partner with internal stakeholders to roll out new service areas
• Produce and review team metrics and reports to track performance and identify improvement areas
• Promote a culture of collaboration, accountability, and continuous learning.

Requirements

• Polish Inbound immigration experience
• Polish Subject Matter Expert on corporate immigration matters
• Proactive and highly organised with a strong client-facing background
• People management experience
• Experience managing a varied portfolio of clients
• Strong background in process management and operational efficiencies
• Ability to manage a high case load as per business need
• Strong attention to detail and a high level of productivity
• Ability to multitask in a fast-paced environment with competing demands
• Ability to meet the assigned deadlines and communicate progress to the Manager
• Flexibility and initiative in your approach
• Ability to develop strong working relationships with team members
• Excellent written and verbal communication skills
• Good organisation skills with the ability to plan, prioritise, meet deadlines and manage multiple projects
• Professionalism, quality service, and a “can do” attitude.

Benefits

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: Private Medical Insurance
• Protection and Security: Pension scheme
• Professional Development: Access to our e-learning platform
• Hybrid Work Arrangements: The Firm embraces a global hybrid working policy.