Quality Manager overseeing provider performance and language quality to ensure adherence to client standards at Welocalize. Engaging with clients to meet quality expectations across projects while managing supplier relationships.
About the role
- Assistant Manager in Fragomen's Coordination and Shared Services Team providing operational support for immigration. Leading team development and ensuring smooth daily operations across multiple offices in Poland.
Responsibilities
- Responsible for the day-to-day management and development of the Coordination and Shared Services Team
- Provide administrative and operational support to immigration caseworkers and consultants
- Work closely with the Manager to ensure daily operations run smoothly
- Ensure that resources are optimally allocated and service delivery meets firm-wide standards
- Identify and implement simple, effective, and low-cost operational solutions
- Collaborate with the global team to align support processes
- Foster a culture of practicality, accountability, and continuous improvement
- Lead and develop Coordinators, ensuring consistent service quality and professional growth
- Oversee daily operations, workload distribution, and capacity management within the team
- Manage administrative processes including onboarding, offboarding, and Workday updates
- Monitor operational performance and ensure compliance with internal procedures and quality standards
- Act as the main escalation point for process and workflow-related queries
- Partner with internal stakeholders to roll out new service areas
- Produce and review team metrics and reports to track performance and identify improvement areas
- Promote a culture of collaboration, accountability, and continuous learning.
Requirements
- Polish Inbound immigration experience
- Polish Subject Matter Expert on corporate immigration matters
- Proactive and highly organised with a strong client-facing background
- People management experience
- Experience managing a varied portfolio of clients
- Strong background in process management and operational efficiencies
- Ability to manage a high case load as per business need
- Strong attention to detail and a high level of productivity
- Ability to multitask in a fast-paced environment with competing demands
- Ability to meet the assigned deadlines and communicate progress to the Manager
- Flexibility and initiative in your approach
- Ability to develop strong working relationships with team members
- Excellent written and verbal communication skills
- Good organisation skills with the ability to plan, prioritise, meet deadlines and manage multiple projects
- Professionalism, quality service, and a “can do” attitude.
Benefits
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: Private Medical Insurance
- Protection and Security: Pension scheme
- Professional Development: Access to our e-learning platform
- Hybrid Work Arrangements: The Firm embraces a global hybrid working policy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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