Join Kempower as a Summer Trainee in Digital Product Design (UI/UX). Contribute to real product development and learn from experienced designers in the EV industry.
About the role
- Senior Service Design Manager at Foxway optimizing circular service design projects and collaborating with various stakeholders across multiple locations in Sweden.
Responsibilities
- Lead service design projects across digital and physical touchpoints, from insight to delivery.
- Create service blueprints and define scalable processes for deployment, support, refresh, and recovery.
- Ensure services meet business goals and customer needs.
- Facilitate workshops and co-creation sessions to align stakeholders.
- Collaborate closely with product, sales, operations, and support teams.
- Identify and implement improvements in cost, efficiency, and experience.
- Establish and track service KPIs (device uptime, SLA performance, NPS).
- Drive circular flows within service offerings (redeploy, refurbish, recycle).
Requirements
- 5+ years of experience in service design, lifecycle services, or similar roles.
- Strong customer obsession with a business-driven mindset.
- Proven ability to deliver impact in fast-paced environments.
- Detail-oriented, with strong personal drive and sense of ownership.
- Excellent communication and change management skills.
- Ability to balance profitability, scalability, and customer satisfaction.
- Swedish language is not a requirement, but an advantage.
Benefits
- Be part of a company that contributes to a more circular and sustainable future.
- Work in a culture that encourages ambition, collaboration, and learning.
- Gain opportunities for personal development and strategic career growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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