Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Shape the overall SAP architecture and design technical solution roadmaps
- Provide guidance to development teams, vendors, and business stakeholders
- Lead solution-related decision making and ensure architectural consistency
- Support testing, validation and go-live readiness
- After go-live, act as a key expert in continuous development and lifecycle management
- Maintain application landscape and data flow documentation
Requirements
- A relevant academic degree in IT, Computer Science, Data or similar field
- Minimum seven years of experience working with SAP solutions (e.g. S/4HANA, BTP, Ariba)
- Experience in large-scale ERP implementations or transformation projects
- Strong knowledge of integration design, data management and cloud-based platforms
- Excellent communication skills in English, both written and spoken
- A proactive, solution-oriented and collaborative way of working
- Strong ownership mindset with the ability to drive progress and engage stakeholders
- Experience working in a complex enterprise environment with multiple stakeholders
Benefits
- Flexibility is the new normal, and we apply a hybrid way of working wherever possible.
- Exciting opportunities to develop your expertise and create a unique career path, with support on your professional journey.
- Commitment to diversity and inclusion, inspiring innovation and team growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SE
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