Hybrid Major Accounts / Intercompany Channel Support Representative

at Fortive

• Job title: Major Accounts / Intercompany Channel Support Representative
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Eindhoven, Netherlands

About the role

• Channel Support Representative handling logistics and order flow for Fluke. Ensuring timely and efficient delivery of goods while resolving issues and managing processes.

Responsibilities

• Take appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
• Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing/e-invoicing.
• Inform the customers about prices, delivery times, content of the order and any other commercial or technical information by phone, email and online
• Process Quotes based on sales or customer input
• Process orders and complaints
• Troubleshoot issues and connection issue of the orders transferred via EDI or other solutions

Requirements

• Intermediate-level (MBO) or equivalent in experience.
• At least 1 year of experience in general office, accounting, shipping, or transportation.
• Self-sufficient, problem solver, can-do mentality.
• Customer focused – supporting our customers with the company values in mind.
• Good computer skills
• Good skills in using ERP - CRM system
• Good Skills in using Excel.
• Fluent in these languages: English and at least one of the European Languages
• Full time position (40hrs)
• Hybrid work schedule.

Benefits

• Growth Opportunities – Fluke encourages internal mobility and career development, giving employees the chance to explore different paths and grow into their next role.
• Cross-Functional Exposure – This position connects you with multiple departments, offering a broad view of the business.
• Innovative and Industry-Leading Brand – Fluke is a globally recognized leader in test and measurement solutions, providing a stable and respected platform for your career.
• Culture of Learning and Support – Fluke values learning agility and continuous improvement, fostering an environment where your ideas and contributions make a real impact.