Project Coordinator providing administrative support within Forterro Services organization. Coordinating projects across different solutions and ensuring customer satisfaction in project delivery.
Responsibilities
Support the PM in administrative management such as time management, task management, status updates as well as supporting revenue recognition and invoicing
Support the PM in updating Forterro's project management systems such as Certinia – as appropriate for status, timeline, revenue, invoices, free work hours, EAC and % complete.
Update project tracking tools with personnel and maintains current, complete, and accurate resource requests and supply forecast in alignment with, and under the direction of, the field-based PM organization
Manage smaller projects and staff augmentation projects on behalf of field Consultants, ensuring delivery on scope, on cost and on schedule and ultimately achieving customer satisfaction
Requirements
Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
Proven experience (2+ years) in a client interaction role and ability to perform with minimum supervision in multiple projects
Very good German and English skills (both verbal and written)
Experience with a Professional Services Automation system (e.g. Certinia / Financial Force) preferred
Project management and organizational skills, with the ability to manage multiple priorities and stakeholders
Good organizational management skills and well-developed interpersonal skills
Ability to manage multiple parallel engagements and dealing with ambiguity
Ability to work in a team environment, but also be self-directed, proactive, and action-oriented
Very good customer service skills and a drive for results
Good analytical and problem-solving abilities
Good interpersonal and communication skills and adequate problem-solving skills in order to successfully engage with internal and external stakeholders
High level of integrity, professionalism, and discretion
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