Business Systems Manager ensuring seamless operation of Phocas’ SaaS ecosystem while collaborating with teams to optimize processes and data integrations. Supporting 300+ users globally in a hybrid work environment.
About the role
- Cloud specialist configuring customer connectivity to AWS and providing technical troubleshooting support for cloud and system-related issues. Collaborating with operational and product support teams.
Responsibilities
- Set up and configure customer connectivity to our AWS cloud environment
- Provide 1st- and 2ndlevel support, including troubleshooting across network, system, and cloud topics
- Diagnose and resolve technical issues related to networks, VPNs, routing, and tunneling (incl. FRP)
- Collaborate with our Corporate Cloud Operations Team
- Work closely with the Product Support Team on customer cases
- Support automation and deployment workflows (CI/CD)
Requirements
- Solid understanding of networking, VPN technologies, routing, tunneling solutions (e.g., FRP)
- Experience with Windows Server administration
- Strong troubleshooting and analytical skills
- Clear and professional communication with internal and external stakeholders
- Linux administration experience (preferred)
- Knowledge of AWS services (e.g., EC2, VPC, IAM, networking concepts) (preferred)
- Experience with Argo CI/CD, Ansible, or similar automation tools (preferred)
- Familiarity with cloud architectures, DevOps concepts, and modern deployment workflows (preferred)
- Understanding of ERP processes (e.g., finance, inventory management, production, or CRM) is an advantage (preferred)
- Understanding of ITIL principles (preferred)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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