Clinical Business Operations Representative facilitating resolution of clinical operations problems. Assisting patients with inquiries and managing office functions at UHealth, a university - based health system.
About the role
- Business Systems Manager ensuring seamless operation of Phocas’ SaaS ecosystem while collaborating with teams to optimize processes and data integrations. Supporting 300+ users globally in a hybrid work environment.
Responsibilities
- Keep our SaaS ecosystem running smoothly as we grow and evolve
- Ensure systems connect efficiently and data flows cleanly between them
- Work closely with stakeholders to help shape decisions, not just implement them
- Maintain a clear, prioritised view of what we’re changing and why, including where tools like AI might help
- Partner with the business to help teams determine requirements and work through options and tradeoffs before decisions are made
- Bring clarity to who owns what, without slowing things down
- Stay across integrations, dependencies, and data flows
- Work with vendors in a practical way, getting what we need without unnecessary complexity
- Help teams through change
Requirements
- Experience managing and optimising cloud-based business applications
- Strong understanding of integrations and the way data moves between platforms
- Sound experience working with vendors, including selection, onboarding, and ongoing performance conversations
- Confidence working with stakeholders, gathering requirements, helping guide decisions and pushing back if needed
- Familiarity with modern tools, including AI, and where they can genuinely add value
Benefits
- Southern Cross health insurance
- life/TPD/income protection
- extra paid parental leave
- educational support
- flexibility with hybrid work policy and flexible hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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