Tech Analyst I providing IT support for OneOncology's mission of improving cancer care. Handling desktop incidents and service requests with a focus on user experience.
About the role
- Analista de Atendimento na Formô Brasil, garantindo excelência no relacionamento e organização de eventos de formatura. Atuando em equipe multidisciplinar e com foco na experiência do cliente.
Responsibilities
- Monitor and interact daily with graduation committees through the company's communication channels, such as WhatsApp, Gmail and Instagram, ensuring a continuous flow of information and responding to customer requests quickly and efficiently;
- Serve as the primary contact for a portfolio of committees, maintaining ongoing relationships and proactively managing deliverables.
- Lead briefings, regular meetings and follow-up sessions with committees; record minutes and translate them into action items.
- Create, execute and monitor fundraising marketing plans and target plans for graduating classes.
- Plan and manage schedules for opening/transition of sales batches, campaigns and engagement activities.
- Manage project financial spreadsheets (monthly balance, revenue projections) and monitor impacts in the internal system.
- Negotiate with suppliers of promotional items and services when requested, in alignment with planning.
- Monitor and validate pre-event deliverables;
- Coordinate with Production, Sales and Customer Success to resolve conflicts;
- Perform basic performance analyses for each class and propose adjustments to fundraising strategies;
- Actively participate in on-campus activities at universities with the Sales team; support relaunches and in-class activations.
Requirements
- Candidates from any degree program are eligible to apply;
- Strong verbal and written communication skills for effective interaction with committees, peers and suppliers;
- Previous experience in customer service or related areas;
- Availability to work hours based on event schedules;
- Proficiency with communication tools (WhatsApp, Gmail, Instagram) and spreadsheets.
- **Preferred:**
- Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously;
- Broad understanding of the university environment.
Benefits
- Birthday day off
- Wellhub (guided meditation, yoga, nutrition, online personal trainer, sleep education, etc.)
- Starbem (appointments with psychologist, psychiatrist, nutritionist and telemedicine)
- Annual bonus after completing 1 year of employment
- Flash (flexible meal allowance card)
- Paid leave after completing 1 year of employment
- Extended parental leave
- Unlocking of rewards and exclusive benefits as you progress in your journey
- Training at Feel Academy (Feel Alive's exclusive platform)
- Pet-friendly office
- Hybrid work model
- Partnership program
- Structured career plan
- Development programs
- Company gatherings and happy hours.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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