IT Infrastructure Analyst supporting maintenance of network equipment and virtualized environments at EcoRodovias. Collaborating on system implementations and responding to internal audits.
Responsibilities
Assist in preserving and maintaining the infrastructure environment for network equipment across the group, ensuring the availability and quality of our assets.
Assist in preserving and maintaining the group's virtualized environment to protect and ensure business continuity through proper configurations and timely patches/fixes.
Serve as a technical knowledge multiplier within the team.
Assess compatibility and adherence of commercial hardware and software to modeled processes related to network activities.
Support the systems team in deploying new services on the network.
Respond promptly to internal and external audits when requested, providing evidence of work routines to demonstrate compliance with established Technology policies.
Collect information to create IT metrics and indicators to be presented on demand or at pre-established intervals as requested by IT management.
Monitor assets via dashboards in dedicated tools to identify and resolve issues and to inform colleagues affected by service disruptions.
Gather information for specialists and the area leader to create new monitoring dashboards and additional metrics for the department.
Respond to service desk tickets, with in-person or remote contact with client devices (hardware or software), for interventions including:
Incidents: sudden interruptions of network devices, vulnerability remediation, and communication outages.
Preventive maintenance: perform preventive adjustments to network assets and software to ensure high availability and security.
Corrective maintenance: correct issues by adjusting/adapting solutions according to business needs to keep systems operational.
Improvements: propose market technologies that can improve the quality of network assets and suggest new technologies for future implementation.
Requirements
Completed bachelor's degree in Information Systems, Computer Science, Computer Engineering, or related fields.
Proficiency in Microsoft Office.
Benefits
Health insurance
Dental insurance
Life insurance (for you and your dependents)
Free online psychotherapy sessions (for you and your dependents)
Annual influenza (flu) vaccination
Workplace exercise/stretching sessions
Access to Wellhub (gyms, studios, and wellness apps)
Food allowance or meal voucher (flexible choice between the two)
Transportation voucher
Company shuttle available in certain regions
Free parking (depending on location)
Christmas gift kit
Work-from-home allowance (according to role)
Profit-sharing program (PPR)
Private pension plan with company contribution (depending on role)
Extended parental leave
Pregnancy support program
Continuation of food/meal allowance during parental leave
Childcare assistance (amounts and eligible ages vary by region)
UniEco (corporate university) – continuous learning programs and initiatives to support your professional development
Educational benefit – Unico Skill: a single subscription providing access to up to 26,800 learning resources across formats (undergraduate, postgraduate, languages, short courses, technical and professional training, mentorships, and executive MBAs)
"Change My Name" program (support and financial assistance for legal name change for transgender people)
Assistive Technology Program (accessibility for people with disabilities)
Partnerships with SESC or SESI (depending on location)
Funeral assistance for father and mother (up to age 70)
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