Technical Program Manager for the Customer Domain, driving Ford Credit’s MDM transformation and overseeing complex migrations. Accountable for integrating timelines and ensuring successful platform launches.
Responsibilities
Develop and maintain the master execution plan (Gantt/Critical Path) for the MDM build, ensuring alignment between the Core Build team (Deloitte), Architecture, and consuming channels (Bank, FinSimple, Ford Pro).
Actively manage risks and dependencies to accelerate timelines (e.g., targeting Q2 for Digital Integration), challenging assumptions and removing blockers.
Hold system integrators and engineering teams accountable for delivery milestones, ensuring the Informatica MDM build meets architectural standards and business requirements.
Serve as the "Air Traffic Controller" for the migration from MCN to EPID, coordinating necessary changes across Legacy (Pinnacle/LA) and Digital applications.
Act as the primary point of contact for tracking high-level objectives (HIC) for Executive Leadership (SVP/EC level), translating technical progress into clear business status updates.
Proactively identify "Collision Points" between the MDM rollout and other major launches (e.g., Bank Go-Live, Unified Billing), developing mitigation plans to protect critical paths.
Requirements
Bachelor’s degree in Computer Science, Engineering, or related technical field.
5+ years of Technical Program Management experience, specifically managing complex data-centric or migration initiatives.
Strong proficiency in creating and managing detailed execution plans (Gantt, Critical Path) while utilizing Agile/SAFe principles for team execution.
Experience managing system integration partners (vendors) and holding them accountable to SOW deliverables.
Ability to understand technical concepts (APIs, Data Models, Mainframe/Legacy Dependencies) to effectively challenge estimates and drive decisions.
Exposure to Master Data Management (MDM) concepts, Informatica, or large-scale Identity Migration projects.
**Even better, you may have...**
Experience in Financial Services, specifically with Core Banking or Lending platforms (Pinnacle, Fiserv, Alfa).
Experience managing "Strangler Pattern" migrations (moving from Legacy Monoliths to Modern Microservices).
PMP or SAFe certifications (but with a mindset of "Delivery first, Framework second").
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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