Assistant Program Manager focused on talent delivery strategies within the Marketplace Provider team at Field Nation. Collaborating with cross - functional teams to meet complex buyer needs and improve outcomes.
About the role
- Recall Program Analyst at Ford coordinating Dealer Bulletins for Field Service Actions while ensuring compliance and communication across teams. Involves development of service tools and monitoring performance.
Responsibilities
- The Recall Program Analyst reports to the Recall & Service Programs Program Manager.
- Responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA).
- Coordinate the development of FSA service procedures and tools.
- Monitor the post-launch field performance of FSAs, making appropriate program adjustments.
- Assist dealers and Ford activities regarding FSA related concerns.
Requirements
- Bachelor's Degree or 5+ years of Automotive experience
- Must be self-motivated and able to multi-task
- Must be able to analyze situations and determine appropriate next steps to closure
- Possess strong interpersonal skills and demonstrate professionalism in all actions
- Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers
- Excellent written and verbal communication skills, with the ability to interpret and understand technical information
- Proficient use of Word, Excel, SharePoint
- Even better, you may have...
- Ford or Lincoln field/dealer service operations experience preferred
- Experience with PTS, GRID, MMP, WERS is helpful
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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