Hybrid Recall Program Analyst

at Ford Motor Company

• Job title: Recall Program Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,480 - $162,120 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Allen Park, United States

About the role

• Recall Program Analyst at Ford coordinating Dealer Bulletins for Field Service Actions while ensuring compliance and communication across teams. Involves development of service tools and monitoring performance.

Responsibilities

• The Recall Program Analyst reports to the Recall & Service Programs Program Manager.
• Responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA).
• Coordinate the development of FSA service procedures and tools.
• Monitor the post-launch field performance of FSAs, making appropriate program adjustments.
• Assist dealers and Ford activities regarding FSA related concerns.

Requirements

• Bachelor's Degree or 5+ years of Automotive experience
• Must be self-motivated and able to multi-task
• Must be able to analyze situations and determine appropriate next steps to closure
• Possess strong interpersonal skills and demonstrate professionalism in all actions
• Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers
• Excellent written and verbal communication skills, with the ability to interpret and understand technical information
• Proficient use of Word, Excel, SharePoint
• Even better, you may have...
• Ford or Lincoln field/dealer service operations experience preferred
• Experience with PTS, GRID, MMP, WERS is helpful

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.