IAM Program Manager managing identity governance and privileged access management at Pluralsight. Collaborating across teams to strengthen their identity program and ownership of Okta deployment.
CT
Hybrid Program Manager, Global Onboarding
Posted 6 hours ago
About the role
- Program Manager overseeing global onboarding programs at Clio. Creating inclusive, engaging experiences for new hires to enhance belonging and productivity.
Responsibilities
- Lead and evolve Clio’s global onboarding program, creating a world-class onboarding experience for all new hires that drives belonging, engagement, and decreases time-to-productivity.
- Collaborate deeply with Learning Experience Designers to create engaging, cutting-edge learning experiences for all new hires.
- Evolve our onboarding program to meet the needs of our diverse global workforce. This includes making design decisions around time zone coverage and balancing global standards with strategic localization.
- Facilitate our flagship Culture Camp program in collaboration with other L&D members and ensure we maintain a high facilitation bar for this program.
- Identify, train, and guide further facilitators as needed.
- Partner with functional leads in critical areas to bridge the gap between 'General Onboarding' and 'Functional Onboarding,' specifically focusing on decreasing ramp time for new hires across all functions.
- Serve as the primary point of contact for new hires.
- Develop a deep understanding of processes across Talent Acquisition, IT, Benefits, Payroll, and Workplace Experience to provide a seamless, friction-free entry into the company.
- Keep a strong pulse on the business to ensure new hires receive the most relevant, up-to-date context required for success.
- Monitor and report on onboarding effectiveness, using these insights to make real-time adjustments and present data-informed recommendations to leadership.
- Act as a cultural ambassador for Clio, embodying our values in all interactions with new hires and ensuring the mission and values are woven into every touchpoint of the new hire journey.
- Collaborate with the broader L&D team on signature programs (e.g., manager onboarding), stay abreast of industry trends and, act as a thought partner, providing insights and strategic guidance on L&D initiatives.
Requirements
- Experience working in learning & development, revenue enablement, customer onboarding, or another type of onboarding role.
- Dynamic facilitation skills and a strong 'front of room' presence—whether in-person or on Zoom—you can captivate audiences of any size, distill complex info into engaging narratives, and hold the energy of a room (virtual or otherwise) from start to finish.
- Solid project management skills. You’re able to stay on top of many moving pieces and keep your stakeholders closely informed.
- Sophisticated understanding of adult learning best practices and methodologies.
- Resourceful problem-solving skills and a 'find a way' attitude with the ability to navigate complex internal processes to help new hires.
- A strong ability to balance high-level program design with the 'roll-up-your-sleeves' execution required in a fast-paced environment.
- A proven track record of building trust with cross-functional stakeholders to drive shared business goals.
- Strong communication skills with a genuine passion for the employee experience and the ability to inspire new hires from day one.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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