Senior Program Manager overseeing SaaS vendor lifecycle and operational execution at Chan Zuckerberg Initiative. Leading initiatives for Central Technology's Vendor Management Office.
CT
Hybrid Program Manager, Global Onboarding
Posted 2 months ago
About the role
- Program Manager overseeing global onboarding programs at Clio. Creating inclusive, engaging experiences for new hires to enhance belonging and productivity.
Responsibilities
- Lead and evolve Clio’s global onboarding program, creating a world-class onboarding experience for all new hires that drives belonging, engagement, and decreases time-to-productivity.
- Collaborate deeply with Learning Experience Designers to create engaging, cutting-edge learning experiences for all new hires.
- Evolve our onboarding program to meet the needs of our diverse global workforce. This includes making design decisions around time zone coverage and balancing global standards with strategic localization.
- Facilitate our flagship Culture Camp program in collaboration with other L&D members and ensure we maintain a high facilitation bar for this program.
- Identify, train, and guide further facilitators as needed.
- Partner with functional leads in critical areas to bridge the gap between 'General Onboarding' and 'Functional Onboarding,' specifically focusing on decreasing ramp time for new hires across all functions.
- Serve as the primary point of contact for new hires.
- Develop a deep understanding of processes across Talent Acquisition, IT, Benefits, Payroll, and Workplace Experience to provide a seamless, friction-free entry into the company.
- Keep a strong pulse on the business to ensure new hires receive the most relevant, up-to-date context required for success.
- Monitor and report on onboarding effectiveness, using these insights to make real-time adjustments and present data-informed recommendations to leadership.
- Act as a cultural ambassador for Clio, embodying our values in all interactions with new hires and ensuring the mission and values are woven into every touchpoint of the new hire journey.
- Collaborate with the broader L&D team on signature programs (e.g., manager onboarding), stay abreast of industry trends and, act as a thought partner, providing insights and strategic guidance on L&D initiatives.
Requirements
- Experience working in learning & development, revenue enablement, customer onboarding, or another type of onboarding role.
- Dynamic facilitation skills and a strong 'front of room' presence—whether in-person or on Zoom—you can captivate audiences of any size, distill complex info into engaging narratives, and hold the energy of a room (virtual or otherwise) from start to finish.
- Solid project management skills. You’re able to stay on top of many moving pieces and keep your stakeholders closely informed.
- Sophisticated understanding of adult learning best practices and methodologies.
- Resourceful problem-solving skills and a 'find a way' attitude with the ability to navigate complex internal processes to help new hires.
- A strong ability to balance high-level program design with the 'roll-up-your-sleeves' execution required in a fast-paced environment.
- A proven track record of building trust with cross-functional stakeholders to drive shared business goals.
- Strong communication skills with a genuine passion for the employee experience and the ability to inspire new hires from day one.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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