Route Driver managing daily routes and delivering exceptional customer service at Aramark. Responsible for restocking machines and maintaining product quality in Connecticut.
About the role
- Payroll Services Manager leading the U.S. Payroll Helpdesk, ensuring timely resolutions and compliance at Ford. Handling payroll inquiries and improving processes for a positive employee experience.
Responsibilities
- Lead a team that will serve as the first point of contact for employees regarding payroll matters, including inquiries related to: Pay and/or pay slips, direct deposit, leaves, timekeeping, deductions, overtime and shift premium, W2s, and taxes. Such queries must be handled timely and accurately.
- Able to deep dive and provide analysis when needed for inquiries; all while providing complete resolution.
- Whenever requires, and as necessary to reach a solution, coordinate with other functional/operating teams, to investigate and resolve escalated payroll issues.
- Identify process improvement opportunities – both from process & system perspective and work with the people leader in order to implement.
- Maintain detailed records of all inquiries and resolutions in the ticketing system. Assist in creating and updating documentation and conducting training for others within the team.
- Provide management, and other key stakeholders metric reporting daily, weekly, and/or monthly, as needed.
- Aid team members in reviewing payroll account reconciliations and/or journal entry preparations.
- Review for accuracy, and as a means of control, payroll transactions processed by the team.
Requirements
- Bachelor in Accounting, Finance, Business, Management, or other relevant studies. (Master’s Degree is highly desirable!)
- Proficient in English Language (both oral and written).
- 5+ years of payroll
- Experience with at least 2–3 years in a supervisory or management role.
- Experience in handling employee queries through Customer Relations Management tools.
- Excellent communication skills in English (both oral and written).
- Ability to handle employee queries assertively, independently, satisfactorily.
- Excellent analytical skills.
- Computer skills (Microsoft Tools)and basic level of knowledge of SharePoint.
- Good interpersonal skills – mature in handling complex interactions, & ability to develop a strong connect with work partners on/off location
- Basic accounting principles and ability to understand impact to financials.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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