Manager of IT Support & Endpoint Security overseeing service desk operations and endpoint security strategies. Leading a team to deliver high - quality technical support and manage IT security policies.
About the role
- Digital Product Manager at Ford creating connected vehicle experiences through integrated hardware and software solutions. Collaborating with teams to enhance customer experience through new digital products.
Responsibilities
- Through listening to customer data and feedback, you will work to define new digital products to enhance the customer experience.
- Work with a team to define product artifacts (PRDs, PRFAQs, Strategy Documents) for digital products
- Manage product lifecycle, prioritize product backlog, collaborate with design and engineering teams, gather and analyze market and customer data.
- Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
- Work hands-on with the development team to prioritize, plan, and deliver software that creates excellent user experiences.
- Conduct product experiments, user interviews and other validation techniques to gather customer and product insights.
- Analyze data to make sure it is guiding us to make the best decisions for our customers.
- Improving the existing Ford Security package with features such as vehicle theft alerts, vehicle start inhibiting, vehicle theft monitoring, and security cameras.
Requirements
- Bachelor's degree required
- 3+ years as a product manager of digital products
- Experience with consumer-facing aspects of vehicle theft prevention, video surveillance, and remote vehicle controls.
- Strong leadership and communication skills to manage stakeholders across the organization
- Experience successfully leading collaborative efforts among engineering, design, and business teams to achieve shared objectives.
- A deep passion for your customers, their needs, and for building/shipping products to meet these needs
- Demonstrated effectiveness in complex organizations
- Solid analytical skills
- Familiarity with Agile Software Methodologies (Scrum, extreme Programming, Kanban)
- Curiosity around new technologies and a strong desire for continued learning
- Proficiency with Figma´s prototyping features and managing backlogs in Jira
- Proficiency in Microsoft Office Suite
- This position is posted as ‘remote’ unless the selected candidates live within 50 Miles of Dearborn, MI. If so, then it requires a hybrid onsite schedule, with 4 days a week in office.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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