Cybersecurity Specialist developing IT resilience and disaster recovery concepts for a global scale in secure IT services. Collaborating across borders in shaping organizational security standards.
About the role
- Manager of IT Support & Endpoint Security overseeing service desk operations and endpoint security strategies. Leading a team to deliver high-quality technical support and manage IT security policies.
Responsibilities
- Lead, mentor, and scale a service desk team focused on high-quality ticket resolution
- Build and maintain an intuitive Service Catalog and a "Shift-Left" Knowledge Base
- Manage the full ticket lifecycle within the ITSM using ServiceNow/Jira
- Own the configuration and security policies for the entire fleet using Intune or Jamf
- Manage the automated deployment of OS and third-party application patches
- Act as the first responder for security alerts triggered on user devices
Requirements
- Expert-level knowledge of Windows 10/11 and macOS
- Proficiency in Intune, Jamf, or similar MDM/UEM platforms
- Practical application of CIS Benchmarks or NIST frameworks for device hardening
- Experience configuring and optimizing Service Desk ticketing workflows.
- Ability to lead, mentor, and scale a service desk team
- Strong operational excellence (ITIL) knowledge
Benefits
- Drug Free Workplace
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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