Manager of IT Support & Endpoint Security overseeing service desk operations and endpoint security strategies. Leading a team to deliver high - quality technical support and manage IT security policies.
About the role
- PAM Manager responsible for strategy, roadmap, and operations of PAM program at Intact. Leading a team to safeguard privileged identities and secrets across various environments.
Responsibilities
- Define and execute the PAM strategy and multi-year roadmap centered on CyberArk capabilities and integrations.
- Build, lead, and develop a diverse team of PAM engineers/analysts; set clear objectives, career paths, and development plans.
- Establish team operating mechanisms: sprint planning, backlog management, on-call rotations, documentation standards, and runbooks.
- Promote a culture of psychological safety, continuous learning, and operational excellence; recognize and reward high performance.
- Conduct regular 1:1s, performance reviews, and competency assessments; provide coaching and actionable feedback.
- Hire, onboard, and retain top talent; define role expectations, skills matrices, and succession plans.
- Create training roadmaps for CyberArk certifications (Defender/Sentry/Guardian) and cross-skilling in automation, cloud, and DevOps.
- Mentor senior engineers to lead initiatives and mentor junior staff; encourage knowledge sharing via guilds, tech talks, and documentation.
- Implement capacity planning and resource allocation to balance project delivery, operational support, and innovation time.
- Establish PAM policies, standards, and procedures aligned to NIST, ISO 27001, CIS, and regulatory requirements (e.g., SOX, PCI, HIPAA).
Requirements
- Bachelor’s in Computer Science, Information Security, or related field; or equivalent experience.
- 3+ years in IAM/PAM or Information Security.
- 1+ years managing teams and programs.
- 3+ years hands-on with CyberArk in enterprise environments.
- Bilingualism (an asset) - For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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