Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Cyber Defense Analyst specializing in initial threat triage and incident response. Work in Ford's Cyber Defense Center using advanced security tools.
Responsibilities
- Perform initial triage of various security incidents to determine if a threat applies to Ford including phishing, malicious software, hostile probes, information theft, and misuse of computing facilities
- Conduct daily analysis on the aforementioned incidents using a range of tools such as SIEM, EDR, IDS/IPS, Cloud, and Sandbox analysis
- Collaborate with internal and customer teams to investigate and contain incidents
- Respond to cyber security queries received from Ford personnel
- Adhere to various playbooks/procedures to provide consistent and repeatable methods to resolve security incidents
- Effectively document investigation details for both technical and non-technical audiences
- Recognize attacker Tools, Techniques, and Procedures (TTPs) and Indicator of Compromises (IOCs) that apply to current and future investigations
- Support Shift Lead rotation at least once per calendar quarter
- Keeping up-to-date with emerging cybersecurity threats to proactively prevent potential attacks and improve Ford’s cyber security posture
- Leverage AI-driven threat detection and analysis tools to enhance triage accuracy and accelerate identification of emerging attack patterns
Requirements
- Bachelor’s degree in a computer related field
- 2+ years of experience with SIEM tools and/or reviewing system log files, data correlation, and analysis (i.e. firewall, network flow, system logs, IDS)
- 2+ years of experience in customer service including the resolution of escalations, incident handling, and response
- In depth knowledge of servers, clients, various computer peripherals, network and/or storage technologies with various operating systems including Windows, Linux, and Mac
- Experience in a fast paced, high stress, support environment, able to work with a sense of urgency and attention to detail
- Must work well with others including peers and end-users
- Strong interest in cyber security with an eagerness and willingness to learn
- Strong deductive reasoning, critical and analytical thinking, problem solving, and prioritization skills
- Disciplined approach utilized when completing work and adhering to procedure
- Strong oral and written communications skills – able and willing to communicate technical items in non-technical terms
- Demonstrate high level of independent initiative, drive for results and commitment to integrity
- Ability to concurrently work on multiple assignments/projects and complete on schedule with high quality
- 2+ years of Cyber Security experience (Preferred)
- 2+ years Cloud experience in Google Cloud Platform (GCP) or Microsoft Azure (Preferred)
- Experience applying Artificial Intelligence (AI) and Machine Learning (ML) to improve processes, decision-making, or analysis within your current job responsibilities (Preferred)
- Familiar with Ford Computing Infrastructure and application development life cycle (SDM) (Preferred)
- Scripting abilities (Python, PowerShell, Bash/Shell, SQL) (Preferred)
- GIAC, CEH, CISSP or other security credentials (Preferred)
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
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Degree requirement
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Location requirements
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