Junior Analyst in Telecommunications Project Licensing for Vivo, focusing on external networks and permits. Collaborating with public agencies and internal engineering teams for process optimization.
About the role
- Business & Process Analyst enhancing commercial customer journeys at Ford Pro. Focusing on process improvements and cross-functional implementations for optimal customer experiences.
Responsibilities
- Drive process and operating model transformation across Ford Pro.
- Identify friction and inefficiencies across end-to-end workflows.
- Translate customer and business needs into clear requirements.
- Lead cross-functional implementation of improved processes and enabling capabilities across the Ford Pro ecosystem.
Requirements
- Bachelors' Degree in a related discipline.
- 3+ years' proven experience in customer journey mapping, process mapping, analytics and process development capacity.
- 3+ years' Customer Experience and SaaS Operations experience.
- 3+ years' analytical experience and advanced understanding of business functions, workflows and processes.
- 3+ years’ experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools.
Benefits
- Annual Compensation bonus program
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