About the role

Solutions Engineer helping customers understand integration with Forage's payment technology. Collaborating with various teams to drive technical solutions and customer satisfaction.

Responsibilities

Help technical teams at our prospective customers understand how to integrate with Forage and what sets Forage apart from the competition from a technical perspective.
Demonstrate how Forage’s products and services can help customers achieve their business goals through individually tailored pitch decks, product demos, integration guides, live conversations, and more.
Inspire trust in your stakeholders by quickly and efficiently helping them resolve technical and architectural challenges.
Work closely with sales team members to advance conversations account-by-account and to resolve integration issues that go beyond the most obviously technical ones, such as questions related to accounting, security, and compliance.
Build playbooks, templates, FAQs, and other internal and external materials to make the pre-sales process more repeatable and scalable.
Advocate for customers’ needs in the product prioritization process and proactively build systems to help Forage triage and prioritize feature requests and opportunities to improve features and innovate in new ways.

3+ years of experience in a similar customer-facing engineering role (e.g., solutions architect, sales engineer, or partner engineer) managing relationships with executives and decision-makers in engineering, product, and finance/accounting.
Demonstrated experience helping engineers understand and integrate with API-based software products.
Executive engagement skills and presence. You’re a practiced storyteller and are comfortable articulating recommendations to senior leadership and individual engineers alike.
Outstanding oral and written communication skills, comfortable explaining complex concepts to both technical and non-technical audiences.
Interest in building feedback loops and systems to help Forage learn from customers and continuously improve our products.
Experience using programming languages such as Python and JavaScript, as well as data analysis using SQL, to solve real-world business problems. Preferably, you’ve integrated API-based services into an application firsthand.
Experience navigating ambiguity to help customers build compliant and technically viable integrations, preferably in fintech.
Experience building pitch decks, writing integration guides, building feature demos, and creating other resources to shepherd customers through enterprise sales cycles.
Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple customers.

100% of Medical, Dental and Vision premium coverage for yourself and dependents.
Enjoy regular team lunches at our San Francisco office, fostering collaboration and connection over great food.
A fun and caring environment that prioritizes transparency, growth, and ownership.
A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.