Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- People Business Partner at Footballco partnering with leaders to drive people strategies and enhance team performance in a dynamic media and sports environment.
Responsibilities
- Partner with leaders and managers to deliver people plans that support ambitious growth and evolving business priorities.
- Help define and embed our company values, ensuring they show up in how we hire, develop, recognise, and manage performance.
- Coach managers to build engaged, high-performing teams.
- Lead and manage employee relations matters with confidence and sound judgement, balancing commercial awareness with fairness.
- Drive performance review cycles and goal-setting processes that promote clarity, ownership, and impact.
- Support organisational change, growth, and team evolution as the business scales and adapts.
- Ensure HR policies and practices are applied consistently and in line with employment legislation.
- Contribute to wellbeing and DE&I initiatives that reflect the diversity of our audiences and industry.
Requirements
- Solid experience in a People Business Partner role, ideally within media, sports, entertainment, tech, or another fast-moving creative industry.
- Strong knowledge of UK employment law (international exposure a plus).
- Proven experience managing employee relations cases independently.
- Comfortable operating in a fast-paced, evolving, and sometimes ambiguous environment.
- Strong stakeholder skills with the ability to build credibility quickly.
- Commercial awareness — understanding how people decisions impact delivery, content output, and growth.
- Highly organised and solutions-focused, with the ability to manage competing priorities.
- Confident communicator with strong emotional intelligence.
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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