Own and manage the resource planning process across professional services as well as collaboration from Engineering where necessary.
Maintain visibility of team availability, capacity, and utilisation rates.
Collaborate with Delivery Managers, Implementation Leads, and Engineering to forecast resource needs for upcoming projects.
Collaborate with Sales to incorporate sales pipeline data into resource forecasting models, enabling proactive staffing decisions based on projected demand.
Develop and maintain a centralised resource planning tool or dashboard.
Provide regular reporting on resource utilisation, capacity planning, and future needs.
Shape and implement scalable processes and tooling to support resource planning.
Drive continuous improvement through feedback loops and performance analysis.
Contribute to the evolution of delivery operations and enablement strategies.
Develop an internal Skills matrix portfolio to allow for skills gap analysis and proactivity to address future resource needs.
Requirements
Bachelor’s degree in Business, Operations, or a related field
5+ years of experience in resource planning, workforce management, or operations within a Consultancy, SaaS or professional services environment.
Proven experience with resource planning tools (e.g., Jira, Float, Mavenlink, Smartsheet, or similar).
Strong analytical and forecasting skills with a data-driven mindset.
Experience working cross-functionally with Delivery, Engineering, Sales, and People teams.
Familiarity with project delivery methodologies and capacity planning models.
Proficiency in Excel and reporting tools for resource analytics.
Ability to implement and manage resource planning systems or dashboards.
Experience using resource planning and project management tools such as Jira.
Ability to configure and maintain dashboards for resource visibility and utilisation tracking within SaaS platforms.
Familiarity with integrating resource planning tools with other business systems to support end-to-end delivery workflows.
Comfortable working with data exports and reporting features from tools like Jira and project management platforms such as Teamwork to support forecasting and decision-making.
Benefits
Private Healthcare including Dental & Vision
Clear Career Progression with supported L&D opportunities
Generous Holiday Package - 25 Days + 10 Public Holidays
Employee Wellness Program and Classes including Yoga & Circuit Training
Assistant Manager, R2R supporting general ledger services for EMEA at Landis+Gyr. Involved in month - end close, reconciliations, and transition activities.
Wundmanager position focused on wound management and care quality in Germany's largest nursing home operator. Involves collaboration with medical staff and providing patient care.
Business Manager focused on client engagement and high - tech solutions for large corporations and government. Managing sales processes and client relationships in a hybrid role based in São Paulo.
Senior Manager of FFIO Global Product Solutions at Fidelity, supporting investment operations and enhancing customer experience through collaboration. Involves executing portfolio launches and managing fund operations.
IT Audit Senior Manager providing audit and advisory services to manage risk and improve performance at Fidelity. Engage with technology and business operations to enhance internal controls and audit effectiveness.
Manager of End User Services overseeing IT services for HP, ensuring operational excellence and driving modernization efforts. Leading a global team while managing vendor relations and strategy.
Solution Manager managing IT strategies and digital transformation initiatives at HP. Leading cross - functional teams to enhance system interoperability and innovate business processes.
Global Logistics Parcel Manager at HP guiding complex supply chain sub - categories and executing sourcing strategies aligned with organizational goals. Collaborating with teams to optimize supplier selection and contract management.
Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.