Hybrid Resource Planning & Capacity Manager

Posted 3 days ago

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About the role

  • Own and manage the resource planning process across professional services as well as collaboration from Engineering where necessary.
  • Maintain visibility of team availability, capacity, and utilisation rates.
  • Collaborate with Delivery Managers, Implementation Leads, and Engineering to forecast resource needs for upcoming projects.
  • Collaborate with Sales to incorporate sales pipeline data into resource forecasting models, enabling proactive staffing decisions based on projected demand.
  • Develop and maintain a centralised resource planning tool or dashboard.
  • Provide regular reporting on resource utilisation, capacity planning, and future needs.
  • Shape and implement scalable processes and tooling to support resource planning.
  • Drive continuous improvement through feedback loops and performance analysis.
  • Contribute to the evolution of delivery operations and enablement strategies.
  • Develop an internal Skills matrix portfolio to allow for skills gap analysis and proactivity to address future resource needs.

Requirements

  • Bachelor’s degree in Business, Operations, or a related field
  • 5+ years of experience in resource planning, workforce management, or operations within a Consultancy, SaaS or professional services environment.
  • Proven experience with resource planning tools (e.g., Jira, Float, Mavenlink, Smartsheet, or similar).
  • Strong analytical and forecasting skills with a data-driven mindset.
  • Experience working cross-functionally with Delivery, Engineering, Sales, and People teams.
  • Familiarity with project delivery methodologies and capacity planning models.
  • Proficiency in Excel and reporting tools for resource analytics.
  • Ability to implement and manage resource planning systems or dashboards.
  • Experience using resource planning and project management tools such as Jira.
  • Ability to configure and maintain dashboards for resource visibility and utilisation tracking within SaaS platforms.
  • Familiarity with integrating resource planning tools with other business systems to support end-to-end delivery workflows.
  • Comfortable working with data exports and reporting features from tools like Jira and project management platforms such as Teamwork to support forecasting and decision-making.

Benefits

  • Private Healthcare including Dental & Vision
  • Clear Career Progression with supported L&D opportunities
  • Generous Holiday Package - 25 Days + 10 Public Holidays
  • Employee Wellness Program and Classes including Yoga & Circuit Training

Job title

Resource Planning & Capacity Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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