Senior Infrastructure Specialist (z Mainframe Db2 DBA) delivering technical support for mainframe Db2 technologies. Collaborating with teams to create and implement process initiatives for banking challenges.
About the role
- Customer Infrastructure Specialist ensuring the stability, security, and resilience of clients’ IT environments at Focus Group, a leading UK tech provider.
Responsibilities
- Monitor customer backup environments for errors, failed jobs and other anomalies
- Investigate and resolve system alerts before they impact client operations
- Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc.
- Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation
- Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions
- Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities
- Plan, test, and deploy security and system patches across client infrastructure
Requirements
- Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level.
- Strong knowledge of Windows Server and desktop operating systems
- Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar)
- Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V)
- Experience with Microsoft 365 and related backup/recovery strategies
- Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills
- Ability to communicate technical issues clearly to both technical and nontechnical stakeholders
- Understanding of monitoring tools and RMM platforms
Benefits
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
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Degree requirement
No Education Requirement
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