Onsite Operations Manager

Posted 11 hours ago

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About the role

  • Operations Manager overseeing multifamily energy efficiency program at Willdan Lighting and Electric. Responsible for inspections, engineering, QA/QC, and operational leadership.

Responsibilities

  • Lead day-to-day program operations across inspections, engineering reviews, and QA/QC.
  • Forecast inspection volumes, staffing needs, and engineering workloads to support current and future program years.
  • Identify and implement process improvements, standardization, and automation opportunities.
  • Negotiate and oversee contracts with subcontractors, including developing a seasonal volume management strategy.
  • Monitor key operational KPIs including inspection pass/fail rates, turnaround times, reinspection trends, and pipeline aging.
  • Identify operational and compliance risks early and drive corrective actions.
  • Oversee root cause analysis and resolution of recurring technical or process issues.
  • Provide leadership and direction to Engineering and Inspection Leads and their teams.
  • Serve as a primary operational contact for the utility client on field execution, inspection issues, and engineering clarifications.
  • Support resolution of inspection exceptions, technical disputes, and measure eligibility questions.
  • Prepare and review operational reports and dashboards for leadership and the utility client.

Requirements

  • Bachelor’s degree in engineering, Construction Management, Energy Management, Business, or a related field required.
  • Advanced degree or professional certifications preferred.
  • 5+ years of experience in operations, program management, or project delivery within energy efficiency, utilities, or a related technical field.
  • Experience leading engineering, inspection, and/or QA/QC teams in a complex program environment.
  • Strong understanding of multifamily energy efficiency programs, inspections, and engineering review processes.
  • Demonstrated experience improving organizational processes to maximize efficiency and resources.
  • Proven ability to manage multiple priorities, make sound decisions, and drive execution independently.
  • Strong analytical, organizational, and communication skills.
  • Proficiency with MS Excel, data analysis, and reporting tools; dashboard experience a plus.

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$125,000 - $145,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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