Operations Manager overseeing multifamily energy efficiency program at Willdan Lighting and Electric. Responsible for inspections, engineering, QA/QC, and operational leadership.
Responsibilities
Lead day-to-day program operations across inspections, engineering reviews, and QA/QC.
Forecast inspection volumes, staffing needs, and engineering workloads to support current and future program years.
Identify and implement process improvements, standardization, and automation opportunities.
Negotiate and oversee contracts with subcontractors, including developing a seasonal volume management strategy.
Monitor key operational KPIs including inspection pass/fail rates, turnaround times, reinspection trends, and pipeline aging.
Identify operational and compliance risks early and drive corrective actions.
Oversee root cause analysis and resolution of recurring technical or process issues.
Provide leadership and direction to Engineering and Inspection Leads and their teams.
Serve as a primary operational contact for the utility client on field execution, inspection issues, and engineering clarifications.
Support resolution of inspection exceptions, technical disputes, and measure eligibility questions.
Prepare and review operational reports and dashboards for leadership and the utility client.
Requirements
Bachelor’s degree in engineering, Construction Management, Energy Management, Business, or a related field required.
Advanced degree or professional certifications preferred.
5+ years of experience in operations, program management, or project delivery within energy efficiency, utilities, or a related technical field.
Experience leading engineering, inspection, and/or QA/QC teams in a complex program environment.
Strong understanding of multifamily energy efficiency programs, inspections, and engineering review processes.
Demonstrated experience improving organizational processes to maximize efficiency and resources.
Proven ability to manage multiple priorities, make sound decisions, and drive execution independently.
Strong analytical, organizational, and communication skills.
Proficiency with MS Excel, data analysis, and reporting tools; dashboard experience a plus.
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