Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
About the role
- IT Support Mitarbeiter at FlexIT Consulting GmbH ensuring smooth IT operations in Dortmund or Düsseldorf. Handling technical inquiries and supporting users in a hybrid role.
Responsibilities
- Central point of contact for IT-related enquiries
- Receiving, prioritizing and providing first-line resolution of incidents in first-level support
- Supporting second-level support with more advanced technical issues
- Performing IMAC tasks, e.g. installation and configuration of new devices
- Handling, documenting and following up on incident reports
- Maintaining IT assets in use and performing minor administrative tasks
- Escalating and handing over more complex cases to higher support levels
Requirements
- Completed technical training, for example in system integration or application development, or equivalent
- Good knowledge of hardware and software and experience with modern workplace systems
- Confident handling of Microsoft operating systems and common Office applications
- Experience in first-level support and working with ticketing systems
- Solid knowledge of IMAC processes (installation, moves, exchanges, configuration)
- Basic knowledge of administrative topics such as user and rights management (e.g. directory services, mail administration)
- Strong communication skills, service orientation and a structured way of working
Benefits
- Individual development: Access to a variety of learning and training opportunities, structured career planning and qualification programs for specialist and leadership tracks
- Flexible work arrangements: Possibility to organize working hours and location flexibly in coordination with the manager
- Comprehensive benefits: Attractive additional benefits packages, including subsidized retirement plans and other provision models
- Long-term security: Permanent employment in a future-oriented environment
- Strong team culture: Appreciative collaboration and a diverse team with high cohesion
- Modern workplace: Equipped with up-to-date technology and an innovative working environment for productive work
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