Hybrid Content Analyst

Posted 2 hours ago

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About the role

  • Content Analyst role at Flexera focusing on data analysis and validation in technology asset management. Involves extensive research and collaboration across global teams.

Responsibilities

  • Conducting research, investigating, and collecting data into a Content Database according to specific rules and procedures
  • Tracking the latest information from the IT market and several other vertical markets and updating/maintaining a comprehensive reference catalog with the most up-to-date information
  • Respond to requests to investigate content related issues, identify root cause, and remediate
  • Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database
  • Advise how data drives customer value, business use cases and decision making
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Operate with consistency, quality, and accuracy in relation to our Content Operations standards
  • Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests
  • Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
  • Confidently promote our team’s principles across the organization
  • Creating tooling and systems for better maintenance and monitoring of the content services
  • Understanding the system, tool, application workflows and adopt towards the same

Requirements

  • 2-4 years of experience in data analysis and/or licensing domain
  • Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition, and release management
  • Familiarity of software licensing including open source and vulnerabilities
  • Authoritative knowledge of at least one mainstream development language such as Java, Python, Go, or Javascript
  • Familiar with stored procedures in SQL/Oracle Server
  • Familiarity with SaaS, PaaS and IaaS and Cloud products
  • Strong research skills, able to investigate, locate, and collect specific information quickly and accurately
  • Strong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accurately
  • Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns
  • Familiar with ticketing tools such as Service Now, Salesforce and JIRA
  • Knowledge of databases, API’s, SQL, scripting languages and process automation is advantageous
  • Strong interpersonal skills, a team player
  • Passionate about self-learning and active in the (local or online) tech community
  • Highly motivated with attention to detail and strong problem-solving skills
  • Self-driven and prepared to go the extra mile when the team is up against it
  • Achieves the right balance of confidence and respect
  • Ability to communicate effectively and efficiently within and between teams

Benefits

  • An opportunity to be part of a truly global team, geographically dispersed across NAM, EMEA and APAC
  • The scope to learn how data is central to enterprise asset management
  • A team which values trust and community

Job title

Content Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridIndia

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