Content Analyst role at Flexera focusing on data analysis and validation in technology asset management. Involves extensive research and collaboration across global teams.
Responsibilities
Conducting research, investigating, and collecting data into a Content Database according to specific rules and procedures
Tracking the latest information from the IT market and several other vertical markets and updating/maintaining a comprehensive reference catalog with the most up-to-date information
Respond to requests to investigate content related issues, identify root cause, and remediate
Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database
Advise how data drives customer value, business use cases and decision making
Identify, analyze, and interpret trends or patterns in complex data sets
Operate with consistency, quality, and accuracy in relation to our Content Operations standards
Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests
Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
Confidently promote our team’s principles across the organization
Creating tooling and systems for better maintenance and monitoring of the content services
Understanding the system, tool, application workflows and adopt towards the same
Requirements
2-4 years of experience in data analysis and/or licensing domain
Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition, and release management
Familiarity of software licensing including open source and vulnerabilities
Authoritative knowledge of at least one mainstream development language such as Java, Python, Go, or Javascript
Familiar with stored procedures in SQL/Oracle Server
Familiarity with SaaS, PaaS and IaaS and Cloud products
Strong research skills, able to investigate, locate, and collect specific information quickly and accurately
Strong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accurately
Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns
Familiar with ticketing tools such as Service Now, Salesforce and JIRA
Knowledge of databases, API’s, SQL, scripting languages and process automation is advantageous
Strong interpersonal skills, a team player
Passionate about self-learning and active in the (local or online) tech community
Highly motivated with attention to detail and strong problem-solving skills
Self-driven and prepared to go the extra mile when the team is up against it
Achieves the right balance of confidence and respect
Ability to communicate effectively and efficiently within and between teams
Benefits
An opportunity to be part of a truly global team, geographically dispersed across NAM, EMEA and APAC
The scope to learn how data is central to enterprise asset management
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