IT Operations Analyst handling Citrix support and maintenance at TD Bank. Responsible for system configuration, monitoring performance, and ensuring application availability.
About the role
- Connecting Revenue Operations actions with Customer Success team operations while optimizing customer touchpoints. Ensuring training demands are met and managing data and reports.
Responsibilities
- Connect Revenue Operations initiatives with the Customer Success team’s operations
- Playbooks and Automation: Create and maintain the process library
- Map and optimize customer touchpoints, ensuring the customer journey is fully covered
- Support RevOps in visibility of recurring revenue and churn predictability
- Training: Ensure the team’s training needs are met and maintain a defined, structured training roadmap
- Data: Manage and build data and reports to support the team, improving tactical visibility of the operation
- Incentives: Ensure incentive programs comply with rules and identify opportunities to improve metrics and policies
Requirements
- Experience as a PMO or in task/project management
- Comfortable with Excel, BI tools and data logic
- Familiarity with HubSpot or another compatible CRM
- G Suite
- Knowledge of Metabase
Benefits
- Flash Card (the beloved pink card!) with flexible benefits: meal allowance, food, transportation, health, education, culture and wellness
- Health insurance
- Life insurance
- Extended maternity and paternity leave + childcare allowance
- Day off on your birthday 🎂
- Hybrid and flexible work model + home office allowance + in-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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