Assistant Ticket Operations Manager for Duke Athletics overseeing box office functions and ensuring excellent customer service while managing game day logistics.
Responsibilities
Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions
Oversee day-to-day operations of the ticket office, including processing ticket orders for various events
Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence
Write and send communications both on an individual and mass level
Assist with the management of game day activities at home and on the road
Manage ticket operations and game day logistics for assigned sports
Assist with inventory for gameday functions
Ensure adherence to all Duke and NCAA rules regarding ticket sales and distribution
Perform any other duties as assigned by the Assistant Director of Ticket Operations
Requirements
BA/BS with a minimum of 1-year experience at the collegiate or professional level, or an equivalent combination of education and experience
Proficiency with Microsoft Office, with an emphasis on Excel and Word
Demonstrated sound personal interface, organizational, and coordinating skills
Excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors with a positive attitude
Proven job reliability, diligence, and dedication
Flexibility with working nights, weekends, and holidays
Benefits
comprehensive and competitive medical and dental care programs
generous retirement benefits
wide array of family-friendly and cultural programs to eligible team members
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