Onsite Assistant Ticket Operations Manager

Posted 1 hour ago

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About the role

  • Assistant Ticket Operations Manager for Duke Athletics overseeing box office functions and ensuring excellent customer service while managing game day logistics.

Responsibilities

  • Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions
  • Oversee day-to-day operations of the ticket office, including processing ticket orders for various events
  • Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence
  • Write and send communications both on an individual and mass level
  • Assist with the management of game day activities at home and on the road
  • Manage ticket operations and game day logistics for assigned sports
  • Assist with inventory for gameday functions
  • Ensure adherence to all Duke and NCAA rules regarding ticket sales and distribution
  • Perform any other duties as assigned by the Assistant Director of Ticket Operations

Requirements

  • BA/BS with a minimum of 1-year experience at the collegiate or professional level, or an equivalent combination of education and experience
  • Proficiency with Microsoft Office, with an emphasis on Excel and Word
  • Demonstrated sound personal interface, organizational, and coordinating skills
  • Excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors with a positive attitude
  • Proven job reliability, diligence, and dedication
  • Flexibility with working nights, weekends, and holidays

Benefits

  • comprehensive and competitive medical and dental care programs
  • generous retirement benefits
  • wide array of family-friendly and cultural programs to eligible team members

Job title

Assistant Ticket Operations Manager

Job type

Experience level

Junior

Salary

$18 - $22 per hour

Degree requirement

Bachelor's Degree

Location requirements

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