After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Stock Surveyor Administrator with Flagship Homes addressing the housing crisis in the East of England. Providing customer support while ensuring effective communication and service delivery.
Responsibilities
- Serve as the primary point of contact between the business and its customers
- Ensure clear, timely, and supportive communication
- Regularly contact customers by letter and phone to arrange and schedule survey visits
- Provide reminders and updates to help appointments run smoothly
- Handle customer questions and queries, offering accurate information
- Record customer interactions within internal systems
- Allocate work to the surveying team’s diaries
- Manage the rescheduling of appointments when customers get in touch
- Work collaboratively with colleagues across departments to coordinate surveys
- Select properties for Stock Condition Survey appointments
- Send reminder SMS messages
- Liaise with internal teams
- Document customer communication within Orbis to ensure seamless service delivery
Requirements
- Excellent communication skills
- Strong customer service and interpersonal skills
- Previous experience of working in a customer facing environment
- Ability to work collaboratively with colleagues across departments
- Highly organised, maintaining accurate records and reporting
- Strong attention to detail
- Exceptional IT skills, with confident and regular use of Excel, Outlook, and Word
- Educated to GCSE level and have Maths and English GCSE, C and above or equivalent
Benefits
- 25 days annual leave (increasing to 28 days with length of service)
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
- Death in Service Benefit
- Company Sick Pay
- An agile working environment to achieve a healthy work/life balance
- Opportunities for development (including apprenticeships, our Academy, and various training options)
- Health and well-being programs and initiatives
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
- A Leadership Team that inspires, develops, and supports you
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