Hybrid Senior GTM Enablement Learning Program Manager – Services

at Five9

• Job title: Senior GTM Enablement Learning Program Manager – Services
• Job type: Full Time
• Experience level: Senior
• Salary: $88,900 - $247,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• GTM Enablement Learning Program Manager empowering GTM employees and partners at Five9. Focus on driving sales, engagement, and retention strategies to enhance Five9 capabilities.

Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
• Serve as primary Five9 point of contact for education initiatives.
• Work with Five9 Sales and Services stakeholders to understand the vision for growth and success.
• Work with Five9 Channel Team to understand the vision for growth of partner successes.
• Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results.
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system.
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue.
• Provide enablement training to groups from all customer facing roles from a variety of inputs.
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs.

Requirements

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services.
• Up to 20% national and international travel may be required.
• BA/BS or equivalent experience is required.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off
• Company paid holidays
• paid volunteer hours
• 12 weeks paid parental leave.