Hybrid Senior DevOps Engineer

at Five9

• Job title: Senior DevOps Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $90,000 - $250,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, Cloud, Docker, Jenkins, Kubernetes, Linux, Python, Terraform
• Location requirements: Hybrid, United States

About the role

• Senior DevOps Engineer in charge of building and operating Cloud Platform CI/CD capabilities. Working closely with SRE and engineering teams to ensure reliable services.

Responsibilities

• Designing, implementing, and maintaining the build and release pipelines for software applications.
• Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
• Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
• Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
• Participate in incident response, debugging, and root cause analysis for production issues.
• Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.
• Document designs, operational procedures, and troubleshooting guides clearly and effectively.

Requirements

• 5-7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity).
• 3+ years of experience with version control systems (e.g., GitLab, GitHub or similar).
• Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab).
• Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
• Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.
• Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.
• Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting.
• Excellent problem-solving, analytical, and collaboration skills.
• Strong written and verbal communication skills.
• BS in Computer Science or equivalent practical experience.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability.
• Basic Life Insurance.
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.