Senior Investment Analyst performing investment analysis for public equity and fixed income for Advocate Health, Inc. Collaborating with investment teams and evaluating market conditions with a focus on strategic investment opportunities.
FI
Onsite Major Incident Manager, Banking/Finance Domain – 24/7 Rotational Shift
Posted 8 hours ago
About the role
- Major Incident Manager leading incident response and resolution in a fast-paced banking and finance domain. Ensuring service level agreements are met in a 24/7 operational environment.
Responsibilities
- Lead and coordinate the incident response team during critical service disruptions
- Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
- Make quick decisions about escalation and prioritization
- Ensure proper documentation of the incident timeline and actions taken
- Manage the bridge call or incident war room
- Provide regular status updates to leadership and affected business units
- Coordinate with external vendors or third-party providers if needed
- Develop and maintain incident management procedures and playbooks
- Ensure incident response plans are up-to-date and tested regularly
- Train team members on incident response procedures
- Review incident patterns to identify systemic issues
- Work with teams to implement preventive measures
- Maintain contact lists and escalation procedures
- Coordinate regular disaster recovery and business continuity exercises
- Recommend process improvements based on lessons learned
- Update documentation and procedures based on experience
Requirements
- 4-7 years’ experience of working on Major Incident Management for UK/US clients
- Must hands on experience in Banking / Finance Domain
- Manages global incidents across multiple data center environments to protect production systems critical to business success.
- Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
- Ability to organize tasks and priorities effectively and under minimal supervision
- Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
- Strong communication & analytical skills – Willing to work 24/7 including night shifts ,Must be good with multi-tasking.
- Added bonus if you have Knowledge of FIS’ products and services
- Knowledge of financial services industry and basic financial analysis principles and ratios
Benefits
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A work environment built on collaboration, flexibility and respect
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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