Financial Operations Manager overseeing commission reconciliation and payments at We Insure Group. Leading a team to ensure timely operations and financial accuracy in a hybrid setting.
About the role
- Product Support Specialist assisting clients in maximizing the value of the FP&A platform. Combining technical expertise and financial knowledge to enhance customer experience.
Responsibilities
- Act as a trusted advisor to customers, helping them unlock the potential of the FP&A platform
- Provide high-quality support via email and live calls
- Deliver user guidance and training on best practices and troubleshooting
- Diagnose complex technical and data-related issues within the FP&A software
- Manage and prioritize support tickets for customer satisfaction
- Collaborate with Engineering to resolve software bugs
- Work alongside global team members to support an international customer base
Requirements
- 2+ years of experience in technical support (preferably in SaaS)
- Experience in application support roles
- Experience in FP&A, financial modeling, or related finance roles
- Strong analytical and problem-solving skills
- Strong proficiency in Excel; proficiency in BI tools is a huge bonus
- Excellent written and verbal communication skills in English and Spanish
- Ability to explain complex technical and financial concepts clearly
- Empathetic, patient, and customer-focused mindset
- Comfortable working in a fast-paced, global environment as part of an international team
Benefits
- Competitive compensation including equity package
- Competitive vacation policy
- Access to Meditopia
- Hybrid working model and flexible working hours
- Personal development including language courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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