Customer Segment Product Manager at Caterpillar developing customer segment strategies and engaging stakeholders. Requires collaboration with product teams and understanding of construction technology.
About the role
- Product Manager owning and growing credit card portfolios for a global fintech leader. Collaborating with cross-functional teams to drive compliance and performance in financial product management.
Responsibilities
- Own day-to-day management of assigned credit card products, responding to operational, sales, vendor, and client inquiries.
- Define, prioritize, and deliver product enhancements and maintenance, including regulatory and compliance changes.
- Partner with Technology and Implementation to plan, scope, and launch initiatives on time and within quality expectations.
- Maintain product documentation, feature definitions, pricing, positioning, and go-to-market inputs.
- Manage product financials by monitoring revenue, costs, margins, and key performance indicators (KPIs); build forecasts, pricing analyses, and business cases.
- Analyze client and portfolio data to produce clear insights and recommendations; support Sales in client meetings and portfolio optimization discussions.
- Coordinate third-party vendors (processors, networks, fraud, rewards, servicing, technology) on roadmaps, issues, and service-level performance in partnership with Sourcing, Legal, and Risk.
- Analyze client and portfolio data to identify trends, risks, and growth opportunities.
- Translate complex client data into clear insights, recommendations, and actionable strategies.
- Participate in customer meetings and presentations to support data‑driven decision‑making and long‑term portfolio growth.
- Serve as a key product contact for third‑party vendors supporting credit card products (e.g., processors, networks, fraud, rewards, servicing, or technology providers).
Requirements
- 8+ years of experience in product management for credit card or payments products for issuer portfolios
- 8+ years of experience managing product financials, including forecasting, pricing, and profit and loss (P&L) performance for consumer credit card offerings
- 8+ years of experience working cross-functionally with Sales, Technology, Implementation, Legal, Compliance, Risk, and external vendors in a regulated environment
- Proficiency analyzing portfolio data and key performance indicators (KPIs) and translating insights into recommendations using SQL and a data visualization tool (e.g., Tableau or Power BI)
- Ability to create clear, concise client and executive presentations and communicate with both technical and non-technical audiences
- Bachelor's degree or higher in Business, Finance, Marketing, Information Systems, or a related field or equivalent combination of education, related experience and/or military experience
Benefits
- Health insurance
- Retirement plans
- Paid time off (PTO)
- Flexible work arrangements
- Professional development opportunities
- Annual incentive opportunity
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