Hybrid Fraud Product Manager

at Fiserv

• Job title: Fraud Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,000 - $198,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berkeley Heights, United States

About the role

• Fraud Product Manager responsible for card fraud product strategy and development for Fiserv. Collaborating across teams to deliver valuable fraud solutions for financial institutions.

Responsibilities

• Own and drive the card fraud product strategy for existing and new products.
• Drive product development for Fiserv Card fraud solutions, engaging with technical partners to facilitate change with accuracy.
• Establish yourself as the go-to-person for the Fraud product strategy.
• Closely monitor market trends and competitor activities in the fraud and security space.
• Identify market opportunities that protect and extend competitive differentiators and act appropriately by improving current Fiserv card fraud product features where needed.
• Collaborate with Marketing, IT and Sales to drive effective product visions and solutions.
• Act as CEO of your product set, managing the processes across business units to ensure that the consumer experience using the tools is optimal.
• Work closely with senior leadership providing status, actions plans and recommendations.
• Build strong relationships with Fiserv processed Issuers, understanding their business needs and ensuring the right Fiserv solution set is provided to meet their card fraud needs.
• Create business cases to justify development, illustrating the benefit well.
• Lead technical and non-technical cross-functional teams through product planning, development, test planning and product launch.
• Manage 3rd party solutions and partners where applicable to ensure performance expectations are met.
• Establish and monitor key metric reports.
• Ensure a pristine control environment.
• Collaborate with internal partners in Compliance, Legal, Service, Implementations, Conversions, Sales, Relationship teams and Training to ensure the product set is understood and supported.
• May be required to be a people manager.

Requirements

• Bachelor's Degree is preferred or equivalent work experience.
• A minimum of 3 years’ experience in the Issuing Card Fraud space.
• The ability to articulate the product vision and value proposition both internal and externally, to all levels.
• Communicate technical concepts and requirements clearly to both IT and business resources.
• Excellent problem-solving, analytical, and influencing skills.
• Detail-oriented with superior organizational skills balancing multiple projects, deadlines, and requests.
• Proficiency in Microsoft Office tools.
• Excellent verbal, written and presentation skills.
• Shown success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction.
• Proven problem solving skills from problem assessment to solution selection.
• Ability to identify alternatives and make contingency plans.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
• Proven ability to thrive in a fast paced, dynamic environment.
• Prior experience in Vendor management, including negotiations with third party vendors (preferred).
• People leadership skills, team management (preferred).

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.