Collector Specialist managing unpaid consumer debt through inbound and outbound calling. Achieving collection targets and maintaining compliance within a call center environment.
Responsibilities
Responsible for the collection of unpaid consumer debt in a call center environment
Assign consumer debt inventory and be held accountable for collection performance based on targets
Collect accounts in compliance with regulations and performance standards to achieve goals
Utilize skip-tracing tools to obtain up-to-date customer information
Provide daily coverage of all accounts until payment arrangements have been made
Detail all discussions and actions in collections system or database
Multitask and navigate quickly through various systems
Requirements
High school graduate/GED
Minimum of 1 year collections and/or customer service experience
Prior experience working in a call center
Commercial Collections (B2B) experience
Knowledge of applicable regulations
Demonstrated skip tracing skills and ability
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
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