Hybrid Financial Services Collector Specialist

Posted 11 minutes ago

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About the role

  • Collector Specialist managing unpaid consumer debt through inbound and outbound calling. Achieving collection targets and maintaining compliance within a call center environment.

Responsibilities

  • Responsible for the collection of unpaid consumer debt in a call center environment
  • Assign consumer debt inventory and be held accountable for collection performance based on targets
  • Collect accounts in compliance with regulations and performance standards to achieve goals
  • Utilize skip-tracing tools to obtain up-to-date customer information
  • Provide daily coverage of all accounts until payment arrangements have been made
  • Detail all discussions and actions in collections system or database
  • Multitask and navigate quickly through various systems

Requirements

  • High school graduate/GED
  • Minimum of 1 year collections and/or customer service experience
  • Prior experience working in a call center
  • Commercial Collections (B2B) experience
  • Knowledge of applicable regulations
  • Demonstrated skip tracing skills and ability

Benefits

  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

Job title

Financial Services Collector Specialist

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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