Senior Technical Lead for Microsoft Dynamics 365 Finance & Operations at TP. Overseeing rollouts and providing L2 technical support for D365 F&O systems.
Responsibilities
Participate in development tasks and issue resolution activities related to ongoing D365 F&O rollouts across multiple subsidiaries, ensuring alignment with global standards and timelines
Collaborate with cross-functional teams to design and implement solutions for new requirements, enhancements, and subsidiary-specific configurations
Contribute to testing efforts (unit, integration, and UAT) in the context of rollout projects
Support localization and integration needs for new subsidiaries during rollout phases
Ensure proper handover and knowledge transfer from project (BUILD) to support (RUN) teams post-rollout
Act as a senior escalation point for complex D365 F&O technical incidents escalated from the L1 team
Collaborate effectively with the L2 integration partner team to analyze and resolve recurring or complex technical issues
Perform deep-dive investigations into system behavior, integrations, custom code (X++), and performance issues
Ensure timely resolution and root cause analysis of incidents, with a focus on minimizing business disruption
Own and manage the end-to-end lifecycle of support tickets, including coordination between internal stakeholders, L1 team, and the integration partner
Drive continuous improvement initiatives based on ticket trends, recurring issues, and user feedback
Support environment management activities including code deployments, configuration migrations, and data refreshes
Maintain technical documentation, knowledge base articles, and handover materials
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in technical support or consulting for D365 Finance & Operations
Strong technical expertise in: X++ development and debugging, LCS (Lifecycle Services) and Azure DevOps pipelines, SQL Server and data management framework (DMF), integration technologies (OData, custom services, REST APIs)
Deep understanding of D365 F&O modules (Procurement, Sales, Accounting, Fixed assets...) and system architecture
Experience working in cross-functional environments involving support, business teams, and external partners
Ability to manage priorities across multiple tickets and stakeholders
Excellent communication skills, with the ability to translate technical issues into business terms
Familiarity with Power Platform (Power Automate, Power Apps, Power BI, Dataverse)
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