Senior Mediation Administrator at FINRA managing mediation cases and providing expert analytical skills for dispute resolution. Requires extensive experience and leadership skills in a hybrid work environment.
Responsibilities
Apply expert analytical skills to provide interpretations regarding rules and regulations
Manage a docket of mediation cases
Determine mediating parties, assess fees, and negotiate conditions to mediate
Conduct regular solicitation of the parties in active arbitration cases
Use reports to recognize filing trends and identify multiple party cases
Communicate with frequent users of our forum to encourage mediation
Report monthly statistical information on mediation activity
Serve as Department liaison with various departments to coordinate services
Evaluate mediators and, if needed, make recommendations to remove mediators from roster
Requirements
Bachelor’s degree and seven (7) years of related experience or equivalent combination of education and experience; JD strongly preferred
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
Expertise using electronic docket management programs and web-based Portal systems
Excellent customer service skills, interpersonal skills, and written and verbal communication skills required
Highly proficient organizational skills
Must function effectively in a team environment and work with others to meet deadlines
Ability to demonstrate discretion and sound judgment, due to the confidential nature of the work
Exceptional leadership skills required
Benefits
Comprehensive health, dental and vision insurance
Basic life, accidental death and dismemberment, and supplemental life insurance
Health and wellness programs
401(k) plan with company match
Disability and legal insurance
Tuition reimbursement
Commuter benefits
Generous time-off program of 15 days of paid time off
5 personal days and 9 sick days
Two volunteer service days (based on full-time schedule)
Military leave, jury duty leave, bereavement leave, and voting leave
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